Privacy policy
Privacy Policy
Last updated: 16 August 2026
A Notice from the Berkenshire County Records Office
Welcome to Once Upon an Envelope.
When you visit the Records Office, browse the archives, place an order, join the First Archivists mailing list, or correspond with us, we collect certain information to help us provide our services and process your orders.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and the choices available to you.
Once Upon an Envelope is powered by Shopify, which provides the platform that allows us to operate our online archive and deliver our services.
Please read this Privacy Policy carefully. By using this website, you acknowledge that you have read and understood how your information is collected, processed and protected.
Information Held by the Records Office
When we refer to personal information, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with the website, we may collect the following information:
- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Payment information
- Order history
- Information you provide when contacting us
- Account preferences and settings
- Information about how you use the website
- Technical information such as your browser, device and IP address
How Information Is Collected
We may collect information:
- Directly from you when you place an order, create an account or contact us
- Automatically when you browse the website through cookies and similar technologies
- Through Shopify and other service providers who help us operate the website
- Through trusted third-party partners
How the Records Office Uses Your Information
We use your information to:
Process and fulfil orders
Including:
- Processing payments
- Preparing archive files for dispatch
- Delivering your order
- Managing returns and exchanges
- Providing order updates
Improve your experience
Including:
- Remembering your preferences
- Improving the website
- Understanding how visitors use the site
- Recommending relevant products and content
Communicate with you
Including:
- Responding to enquiries
- Providing customer support
- Sending important information relating to your order
Marketing and the First Archivists Mailing List
If you choose to join our mailing list, we may occasionally send you:
- New archive releases
- Records Office notices
- Writing prompts
- Cate's Corner updates
- News from Berkenshire
You may unsubscribe at any time.
Security and fraud prevention
We may use your information to:
- Verify transactions
- Prevent fraudulent activity
- Protect our website and customers
- Comply with legal obligations
Sharing Information with Third Parties
We may share information with trusted third parties who help us operate the Records Office, including:
- Shopify
- Payment providers
- Delivery companies
- Website hosting providers
- Analytics services
We only share information when necessary to provide our services or when required by law.
Our Relationship with Shopify
The Once Upon an Envelope website is hosted by Shopify.
When you use our website, some of the information you provide is processed by Shopify to enable payments, order fulfilment and website functionality.
To learn more about how Shopify processes your information, please visit Shopify's Privacy Policy.
Cookies and Website Analytics
Like most websites, we use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand how visitors use the website
- Improve website performance
- Analyse traffic
You can adjust your browser settings to disable cookies if you prefer.
Children's Information
Our archive files are designed for curious minds and young storytellers, but purchases and accounts are intended for parents, guardians and other adults.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us so we can remove it.
Keeping Your Information Safe
We take reasonable measures to protect your personal information.
However, no website or method of electronic storage can guarantee complete security.
We encourage you not to send sensitive information through unsecured channels.
How Long We Keep Your Information
We retain your information only for as long as necessary to:
- Process orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Maintain business records
Your Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request the deletion of your information
- Restrict how your information is processed
- Object to certain types of processing
- Receive a copy of your information
- Withdraw consent for marketing communications
If you live in the United Kingdom or the European Economic Area, additional rights may apply under data protection legislation.
International Transfers
Your information may be stored or processed outside your country of residence.
Where personal information is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place and that all transfers comply with applicable data protection laws.
Changes to This Policy
From time to time, we may update this Privacy Policy to reflect changes to our practices, services or legal obligations.
Any updates will be published on this page, together with the revised date.
Correspondence with the Records Office
If you have any questions about this Privacy Policy or how your information is handled, please contact the Records Office.
Email: categreenerauthor@gmail.com
The Berkenshire County Records Office thanks you for your trust and remains committed to protecting your information with the same care given to preserving the county's unfinished stories.
Handle with wonder. ✨