Terms of service

Terms of Service

Last updated: 16 August 2026

A Notice from the Berkenshire County Records Office

Welcome to Once Upon an Envelope.

These Terms of Service govern your use of this website and any purchases made through the Berkenshire County Records Office.

By visiting the website, browsing the archives or placing an order, you agree to the terms outlined below.

If you do not agree with these terms, please do not use the website or place an order.

About the Records Office

Once Upon an Envelope provides immersive, story-led archive files containing documents, correspondence and artefacts relating to fictional stories set within the County of Berkenshire.

Each archive file is designed to encourage reading, creativity, curiosity and independent storytelling.

All archive files, stories, characters, locations and materials are works of fiction unless otherwise stated.

Archive Classification

Archive files are organised using the Berkenshire classification system:

🔵 Blue Seal Archives: Ages 7–9

🟢 Green Seal Archives: Ages 9–12

🔴 Crimson Seal Archives: Ages 13+

These age recommendations are intended as guidance only.

Parents and guardians should use their own discretion when selecting an archive file.

Orders and Payments

All orders are subject to availability.

By placing an order, you confirm that:

You are at least 18 years of age, or
You are purchasing on behalf of a child with the consent of a parent or guardian

Payment must be completed before an archive file is prepared for dispatch.

All prices are displayed in pounds sterling (£).

We reserve the right to change prices at any time without prior notice.

Pre-Orders

Certain archive files may be made available for pre-order.

If a file is listed as a pre-order item, the estimated dispatch date will be clearly displayed on the website.

Dispatch dates are estimates and may occasionally change.

If you wish to cancel a pre-order before dispatch, please contact the Records Office.

Dispatch and Delivery

We will always do our very best to prepare and dispatch archive files within the timescales stated on the website.

However, delivery times are estimates and cannot be guaranteed.

We are not responsible for delays caused by:

Postal services
Couriers
Weather conditions
Industrial action
Circumstances beyond our reasonable control

Returns and Refunds

Please refer to our Archive Return and Refund Policy for full details.

If your archive file arrives damaged, incomplete or incorrect, please contact the Records Office as soon as possible.

Archive Contents

Every archive file is assembled individually and may contain a combination of:

Documents
Correspondence
Photographs
Maps
Certificates
Newspaper reports
Artefacts
Other archive materials

Contents may vary between archive files.

Items should be handled with reasonable care.

Creative Ownership and Copyright

All archive files, stories, documents, illustrations, designs, characters, names, locations, artwork, photographs, videos and written content remain the intellectual property of Once Upon an Envelope.

Archive materials are intended for personal use only.

They may not be:

Copied
Reproduced
Distributed
Resold
Republished
Used commercially

Without prior written permission.

Website Use

You agree not to:

Misuse the website
Attempt to interfere with website security
Introduce malicious software
Copy or reproduce website content without permission
Use the website for unlawful purposes

We reserve the right to restrict or terminate access to the website if these terms are violated.

Third-Party Services

This website is hosted by Shopify and may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Once Upon an Envelope shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or any products purchased through it.

Nothing within these Terms of Service excludes any rights available to consumers under United Kingdom consumer protection legislation.